FAQ – Frequently Asked Questions
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1. Do I need to create an account to place an order?
You can shop at Austivo.com by either registering with us or checking out as a guest.
2. How do I select items to purchase?
While browsing the Austivo website, click the “Add to Cart” button for the items you wish to purchase.
3. How do I place an order on the Austivo website?
Once you have added the desired item to your shopping cart, simply click the shopping cart icon in the top-right corner and select “Proceed to Checkout”.
You can either check out as a guest or sign in to receive the latest updates. You will then need to provide your personal details, select your preferred payment method and click the “Place Order” button.
You will then receive a verification code. Please enter it in the designated field so that your order can be verified.
4. Will my order be placed if I don’t submit the code?
Your order will not be placed if you do not submit the verification code.
If you do not receive the verification code, you will receive a verification call from one of our customer service representatives between 9:00 am and 4:00 pm UTC-4, Monday to Friday.
5. What payment options do you offer?
You can pay for your items using:
- PayPal
- Mastercard
- Visa
- Klarna
6. Where do you deliver?
We deliver worldwide through courier services.
7. Can I change or cancel my order?
If you realise that you have made a mistake when placing your order or wish to update your order, please contact us immediately by email at contact@austivo.com.
8. How will my order be shipped?
Orders are dispatched from Monday to Friday, excluding public holidays. Orders placed on Saturday or Sunday will be dispatched during the following week.
9. How can I track my delivery?
Once you have placed your order, we will send you a customer order number by email.
You will also receive an SMS once your order has been collected by the courier company. This SMS will include your order’s tracking number, allowing you to easily track your delivery.
10. How long will it take for my order to arrive?
Delivery times depend on the country you are located in.
In general, our delivery times are:
- EU customers: 5 to 15 days.
- Customers in other countries: 7 to 25 days.
11. What should I do if I receive a damaged product?
Please visit our Privacy Policy .
12. What happens if a product is out of stock?
If a product is displayed as out of stock, please contact us on contact@austivo.com. We will do our best to arrange it for you.