Welcome to austivo.com. This Privacy Policy explains how we collect, use and protect your personal information. By accessing our website, products and services, you agree to the practices described in this policy.

Information We Collect

1. Personal Information: When you create an account, place an order or interact with our website, we may collect personal information such as your name, email address, phone number, delivery address and payment details.

2. Usage Data: We automatically collect information about your interactions with our website, including your IP address, browser type, operating system and pages visited. This data helps us improve our services and optimise your experience.

How We Use Your Information

1. Order Processing: We use your personal information to process your orders, manage deliveries and provide customer support relating to your purchases.

2. Communication: We may use your contact details to send order confirmations, shipping updates, promotional offers and other relevant communications.

3. Improvement: Your usage data helps us analyse website performance and user behaviour. This information supports us in optimising our website, products and services.

Data Security

We place great importance on the security of your personal information. We implement technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction.

Third-Party Services

We may use third-party services, such as payment processors and analytics tools, to improve our website and services. These third parties have their own privacy policies, which we encourage you to review.

Cookies and Tracking Technologies

Cookies are small text files stored on your device that help us improve your online experience. We use cookies for purposes such as saving your preferences and providing personalised content. You can adjust your browser settings to manage cookies or disable tracking technologies.

Your Choices

You have the right to:

1. Access and update your personal information.
2. Opt out of marketing communications.
3. Request the deletion of your personal data, subject to legal requirements.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with their information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We recommend that you review this policy regularly.

Contact Us

If you have any questions, concerns or requests regarding your personal information, please contact our Data Protection Officer at contact@austivo.com.