SHIPPING POLICY

Our products are shipped internationally. Delivery takes 5–15 business days from the date the order is placed.

Welcome to Austivo.com (“we”, “us” or “Austivo”). We are pleased to welcome you as a valued customer. This Shipping Policy provides insight into our shipping procedures to ensure that your shopping experience with us is smooth and satisfactory.

Free Shipping

We are pleased to offer free shipping on all orders to destinations within Australia. Regardless of the size or value of your order, no additional shipping charges will apply. Please note that this free shipping offer applies exclusively to deliveries within Australia.

Shipping Process

Here is how our shipping process works:

  1. Order Confirmation: After placing an order on Austivo.com, you will receive an order confirmation email containing your order details.
  2. Processing Time: Our team will process your order within 2 business days. During this time, we will carefully pack your items and prepare them for shipping.
  3. Shipping Time: Once your order has been processed and packed, we will ship it to the address you provided in Australia. The estimated shipping time is approximately 5–15 business days, but please allow for possible delays due to unforeseen circumstances.
  4. Tracking: We will provide you with a tracking number once your order has been shipped. This tracking number allows you to track the progress of your delivery until it arrives.

Delivery Address

Please ensure that the delivery address provided during the checkout process is correct and complete. We accept no responsibility for items delivered to incorrect addresses due to inaccurate information provided by the customer.

Shipping Notifications

During the shipping process, you will receive email notifications to keep you informed about the status of your order. These notifications include order confirmation, shipping confirmation and tracking information.

Contact Us

If you have any questions or concerns about our Shipping Policy, please feel free to contact our dedicated customer support team at contact@austivo.com. We are here to assist you and provide you with the information you need.

Thank you for choosing austivo.com. We hope you enjoy your shopping experience with us!